Terms & Conditions
1. INTRODUCTION
These terms and conditions (the “Terms”) govern your use of FASTEV mobile application (“FASTEV” or “the App”) provided by SDEC Karuna JV Sdn Bhd (“the Company”). By downloading, accessing, or using FASTEV, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use FASTEV.
2. REGISTRATION
2. 1 Access to certain functionalities and services offered via FASTEV may require the creation of a user account. By registering for an account, you represent and warrant that all information provided by you during the registration process is truthful, accurate, complete, and up to date. You further agree to promptly update your registration information as necessary to ensure its continued accuracy and completeness. Failure to provide or maintain accurate information may result in the suspension or termination of your account, and may limit or prevent access to certain features of FASTEV.
2. 2 Upon successful registration, you will be issued or will choose login credentials, including a username and password, which are strictly personal and confidential. You shall not disclose your login credentials to any third party, nor allow any other person to access or use your account. You acknowledge and agree that you are solely responsible for all activities that occur under your account, whether authorized or unauthorized, and for ensuring the security of your login credentials.
2. 3 In the event that you become aware of or suspect any breach of security, including but not limited to unauthorized access to your account or disclosure of your credentials, you must notify the Company immediately at support@fastev. my. The Company shall not be liable for any loss or damage arising from your failure to comply with this security obligation.
2. 4 The Company reserves the right, at its sole discretion, to deny, suspend, or revoke any user registration, or to restrict, disable, or terminate access to FASTEV or any part thereof, without prior notice, if it reasonably suspects that:
I. the information provided during registration is inaccurate, false, or incomplete;
II. the account is being used in violation of applicable laws, regulations, or these Terms;
III. the security or integrity of the app is at risk; or
IV. if there is any misuse, abuse, or unauthorized access associated with the account.
2. 5 You agree that the registration and use of the account are intended for your personal, non-commercial use unless explicitly authorized by the Company in writing. Shared, automated, or bulk account registration or access by bots or similar tools is strictly prohibited.
3. EV CHARGING SERVICES
3. 1. The FASTEV facilitates access to a network of electric vehicle (EV) charging stations (“EV Stations”) that are operated either directly by the Company or by independent third-party partners with whom the Company has a contractual or integration relationship. The FASTEV enables you to locate, initiate, monitor, and terminate charging sessions at these EV Stations, subject to the availability of infrastructure and your compliance with applicable conditions.
3. 2 While the Company endeavours to ensure high service standards and system availability, the Company makes no representations, warranties, or guarantees regarding the:
I. uninterrupted or error-free availability or performance of any EV Station;
II. compatibility of any EV Station with your specific EV model or charging hardware;
III. sufficiency of power supply, charging duration, or completion of a full charge; or
IV. accuracy of live or predictive data, such as station availability, wait times, or pricing displayed in FASTEV.
3. 3 Access to EV Stations may be limited by demand, maintenance schedules, network outages, operator-side restrictions, or force majeure events beyond the control of the Company.
3. 4 You expressly acknowledge that each EV Station may be governed by additional terms, conditions, and operating policies established by its respective operator (including but not limited to access hours, maximum session durations, idle time penalties, parking regulations, and safety instructions). By using an EV Station, you agree to comply with all such rules, which shall be deemed incorporated into this Agreement by reference.
3. 5 You are solely responsible for ensuring that: –
I. your EV and associated charging equipment are compatible with the selected EV Station;
II. your vehicle is parked and connected correctly and safely; and
III. you monitor the charging session and promptly vacate the station once charging is complete to avoid penalties or fees imposed by station operators, property owners, or municipal authorities.
3. 6 The Company shall not be liable for any property damage, injury, or loss (including electrical failure, incompatibility, or third-party actions) arising from your use of an EV Station, nor is it responsible for any additional charges levied by property owners, municipalities, or enforcement agencies relating to parking, idling, or towing.
3. 7 The Company reserves the right to modify, suspend, or terminate access to any EV Station or feature in FASTEV at its sole discretion, without notice or liability, including due to contractual changes with third-party station operators or to maintain network security and reliability.
4. PAYMENT
4. 1 The FASTEV includes functionality for initiating and processing payments for EV charging services rendered through the Company operated or third-party EV Stations. You acknowledge and agree that use of these services may incur fees, which are determined based on factors including, but not limited to, station location, duration of charging, kilowatt-hours consumed, idle time, and applicable surcharges. The Company reserves the right to update pricing models at any time, and it is your responsibility to review applicable charges prior to initiating a session.
4. 2 All payment transactions conducted through FASTEV are facilitated via integrated third-party payment service providers (“Payment Processors”). By providing your payment details and authorizing a transaction, you:
I. represent and warrant that you are legally authorized to use the selected payment method;
II. authorize the Company and its Payment Processors to debit the applicable fees from your designated payment instrument, including any taxes, service charges, and penalties (if any); and
III. agree to abide by the Payment Processor’s applicable terms of service and privacy policy, which are incorporated herein by reference.
4. 3 You acknowledge and agree that FASTEV and its appointed Payment Processors may store encrypted payment credentials strictly for the purposes of facilitating recurring payments, express checkouts, or pre-authorised transactions. Such storage shall be in full compliance with applicable data protection and payment security laws and regulations in Malaysia, including the Financial Services Act 2013, the Payment Card Industry Data Security Standard (PCI-DSS), and the Personal Data Protection Act 2010 (PDPA). The Company does not directly store, process, or have access to sensitive payment data such as full card numbers, CVV codes, or PINs. All payment-related information is securely handled and tokenised by certified Payment Processors who are licensed or recognised under Bank Negara Malaysia’s regulatory framework for payment systems and instruments.
4. 4 Charging session charges are final and non-refundable except in cases of system error, duplicate transaction, or a verified service failure caused by the Company. Refund requests must be submitted in writing via [email protected] within seven (7) calendar days from the date of the transaction, accompanied by session details and evidence supporting your claim. The Company reserves the right to reject refund requests that are incomplete, fraudulent, or arise from third-party station issues beyond the Company’s control.
4. 5 In the event that your payment method fails, is declined, or is subject to reversal or chargeback, the Company may:
I. suspend or restrict access to FASTEV or related services;
II. initiate collection efforts, including legal recovery or engagement of third-party collection agencies; and
III. charge interest or administrative fees where permitted by law.
4. 6 You agree to pay all applicable taxes and any related fees in connection with your use of charging services, and acknowledge that such charges may be included in the final transaction total or itemized where required.
4. 7. FASTEV may offer credits, vouchers, or loyalty rewards for use within FASTEV. These promotional instruments are non-refundable, non-transferable, and may only be redeemed for eligible charging services. They have no cash value and expire as stated in FASTEV or promotional terms. The Company reserves the right to modify or terminate any incentive program at its sole discretion.
5. USER CONDUCT
5. 1 You agree to use FASTEV in a lawful, responsible, and respectful manner, and in full compliance with:
I. these Terms;
II. all applicable laws, regulations, and guidelines of Malaysia, including but not limited to the Communications and Multimedia Act 1998, Computer Crimes Act 1997, and Penal Code; and
III. any additional rules or policies issued by the Company from time to time.
5. 2 You shall not, and shall not attempt to:
I. use FASTEV for any fraudulent, abusive, harmful, illegal, or misleading purpose, including misrepresenting your identity or payment details;
II. interfere with, disrupt, damage, or gain unauthorised access to any part of FASTEV’s servers, systems, user accounts, networks, or charging stations;
III. reverse engineer, decompile, or disassemble any part of FASTEV’s or its underlying software;
IV. upload, post, or transmit any viruses, malware, or harmful code;
V. harvest or collect personal information of other users or attempt to circumvent security features; or
VI. use FASTEV to harass, threaten, or cause distress to others, including customer support staff or third-party service providers.
5. 3 You are solely responsible for:
I. all activities conducted under your account, whether authorised or not;
II. ensuring that your use of FASTEV, including any data or content shared, complies with all applicable local and international laws;
III. keeping your account and login credentials confidential and secure.
5. 4 The Company reserves the right to suspend, restrict, or permanently terminate your access to FASTEV, without prior notice or liability, if it reasonably believes you have violated this clause or engaged in any conduct that may cause harm to the Company, its infrastructure, third-party operators, or other users; or may expose the Company to legal, regulatory, or reputational risk.
5. 5 In addition to account suspension or termination, the Company reserves the right to report any unlawful conduct to the appropriate authorities, and to cooperate with regulatory or enforcement bodies, including but not limited to Bank Negara Malaysia, Malaysia Communications and Multimedia Commission (MCMC), and the Royal Malaysia Police (PDRM).
6. INTELLECTUAL PROPERTY
6. 1 All intellectual property rights in and to FASTEV mobile application, its content, features, user interface, functionality, software code, branding (including trademarks, logos, service marks), and any associated documentation (“FASTEV Materials”) are owned by or licensed to the Company, and are protected under applicable Malaysian intellectual property laws, including but not limited to the Copyright Act 1987, Trademarks Act 2019, Patents Act 1983, and international treaties.
6. 2 Subject to your compliance with these Terms and Conditions, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use FASTEV solely for your personal, non-commercial use, in accordance with its intended functionality.
6. 3. You shall not:
I. copy, reproduce, modify, adapt, translate, publish, distribute, or create derivative works of any FASTEV Materials;
II. sell, rent, lease, sublicense, assign, or transfer any rights in FASTEV or related content to any third party;
III. use any trademark, service mark, trade name, or logo of the Company without prior written consent;
IV. circumvent or interfere with any digital rights management or security features of FASTEV.
6. 4 All third-party trademarks, service marks, logos, and content appearing within FASTEV are the property of their respective owners and are used by the Company under licence or applicable legal usage.
6. 5 You acknowledge and agree that any feedback, suggestions, ideas, or improvements you submit in relation to FASTEV may be used by the Company without restriction or obligation of compensation, and you hereby irrevocably assign all rights in such feedback to the Company.
6. 6 Any unauthorised use of FASTEV App or FASTEV Materials may result in civil and/or criminal liability, and the Company reserves all legal rights to pursue appropriate remedies under Malaysian law.
7. PRIVACY
7. 1 The Company is committed to protecting your privacy and handling your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all applicable data protection laws.
7. 2 By using FASTEV, you acknowledge and consent to the collection, use, disclosure, and processing of your personal data by the Company for purposes including, but not limited to:
I. user account registration and management;
II. location-based EV charging services;
III. processing of payments and billing;
IV. customer support and technical assistance;
V. mobile application updates, system alerts, and service communications;
VI. fraud prevention and security monitoring;
VII. analysis, research, and service improvement; and
VIII. compliance with legal and regulatory obligations.
7. 3 The types of personal data that may be collected include, but are not limited to:
I. full name, contact information, and address;
II. vehicle identification and charging activity data;
III. payment information (processed via secure third-party gateways); and
IV. device and usage data (e. g., IP address, location, app activity).
7. 4 Your data may be disclosed to third-party service providers, including payment processors, EV charging partners, customer support platforms, IT providers, and
regulatory authorities where required. The Company shall take all reasonable steps to ensure such parties adhere to adequate data protection standards.
7. 5 Your personal data may be transferred, stored, or processed outside Malaysia, where necessary, subject to compliance with PDPA cross-border transfer requirements and the implementation of appropriate safeguards to protect your data.
7. 6 You have the right, subject to limitations under applicable law, to:
I. access and correct your personal data;
II. withdraw your consent to data processing (which may affect your ability to use FASTEV);
III. request clarification about how your personal data is used;
IV. lodge a complaint with the Malaysian Personal Data Protection Commissioner.
7. 7 The Company implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of electronic storage or transmission is 100% secure, and the Company disclaims all liability for security breaches beyond its reasonable control.
7.8 Further information on how your data is handled is detailed in the FASTEV Privacy Policy, which is incorporated into these Terms and Conditions by reference and can be accessed at https://fastev.my/privacy-policy.
8. DISCLAIMER OF WARRANTIES
8. 1 THE FASTEV APP AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THROUGH THE APP ARE PROVIDED ON AN “AS IS, ” “AS AVAILABLE, ” AND “WITH ALL FAULTS” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO:
I. IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
II. ANY WARRANTY OF UNINTERRUPTED OR ERROR-FREE OPERATION OF THE APP OR ASSOCIATED SERVICES;
III. ANY WARRANTY REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY INFORMATION, DATA, PRICES, OR CONTENT DISPLAYED IN OR TRANSMITTED THROUGH THE APP;
IV. ANY WARRANTY REGARDING THE AVAILABILITY, COMPATIBILITY, OR PERFORMANCE OF THIRD-PARTY EV STATIONS, PAYMENT PROCESSORS, OR OTHER INTEGRATED SERVICES; AND
V. ANY WARRANTY THAT THE APP WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY INTENDED RESULTS.
8. 2 THE COMPANY DOES NOT WARRANT OR GUARANTEE THAT ACCESS TO THE APP OR ANY EV CHARGING SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, NOR THAT ANY DEFECTS OR ERRORS CAN OR WILL BE CORRECTED.
8. 3 THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE SAFETY, SUITABILITY, OR COMPATIBILITY OF ANY EV CHARGING STATION OR THIRD-PARTY HARDWARE OR SOFTWARE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THAT YOUR VEHICLE AND CHARGING EQUIPMENT ARE COMPATIBLE WITH THE SELECTED EV STATION.
8. 4 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH FASTEV SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
8. 5 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE COMPANY’S WARRANTIES TO YOU SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
9. LIMITATION OF LIABILITY
9. 1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO:
I. LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES;
II. LOSS OF DATA, INFORMATION, OR CONTENT;
III. LOSS OF GOODWILL OR REPUTATION;
IV. COST OF PROCUREMENT OF SUBSTITUTE SERVICES;
V. INTERRUPTION OF BUSINESS;
VI. DAMAGES ARISING FROM THIRD-PARTY CLAIMS;
VII. DAMAGES ARISING FROM PERSONAL INJURY OR PROPERTY DAMAGE; OR
VIII. ANY OTHER LOSSES OR DAMAGES WHATSOEVER, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. 2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE COMPANY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR UNDER ANY OTHER THEORY OF LIABILITY, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO OR USE OF THE FASTEV APP, EV CHARGING SERVICES, OR THESE TERMS SHALL NOT EXCEED RM100 (ONE HUNDRED RINGGIT MALAYSIA) OR THE AMOUNT YOU HAVE PAID TO THE COMPANY FOR USE OF THE APPLICABLE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, WHICHEVER IS LOWER.
9. 3 THE LIMITATIONS SET FORTH IN THIS SECTION 9 SHALL APPLY EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
9. 4 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE LIABILITY OF THE COMPANY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
10. INDEMNIFICATION
10. 1 You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents and licensors (collectively, “Indemnified Parties”), from and against any and all claims, liabilities, damages, losses, costs or expenses arising out of or in any way connected with:
I. your misuse of FASTEV or breach of these Terms;
II. your violation of any law, regulation, or third-party right; or
III. any allegation that content you submit or transmit through the app infringes or misappropriates a third party’s intellectual property or other rights.
11. GOVERNING LAW AND DISPUTE RESOLUTION
11. 1 These Terms and Conditions, and any dispute, claim, or controversy arising out of or relating to them or to your use of FASTEV, shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of laws principles.
11. 2 You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or to your use of the app shall be resolved exclusively by the courts of Malaysia.
11. 3 Each party shall bear its own legal fees, costs, and expenses in connection with any court proceedings, unless the court orders otherwise.
12. CHANGES TO TERMS AND CONDITIONS
The Company may revise these Terms at any time. Updates will be posted on FASTEV, and continued use after changes constitutes your acceptance of the revised Terms.
13. SEVERABILITY
If any provision of these Terms is held invalid or unenforceable under applicable law, that provision shall be struck out and the remaining provisions shall continue in full force and effect.
14. NO WAIVER
No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any right preclude any other or further exercise of that right.
15. NOTICES
All notices, consents, or other communications required or permitted under these Terms shall be in writing and delivered to the other party at its address set out below (or such other address as either party may specify in writing):
If to You: via the email address or mailing address you provided on registration.
If to the company: support@fastev. my
16. ENTIRE AGREEMENT
These Terms (including any documents incorporated by reference, such as the Privacy Policy) constitute the entire agreement between you and the Company regarding your use of FASTEV App and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.
Last Updated 13. 05. 2025
